Transforming the customer journey through conversation

Imagine every forgotten call that’s ever been “recorded for quality assurance.” All the customer insights from those conversations? Gone. With the rise of business messaging, conversational commerce and AI, this “conversational data” is now at every brand’s fingertips. In this interactive session, we will discuss how these new channels and the context they provide can be used to deliver more personal and personalized marketing, sales, and support experiences. What are the possibilities for businesses? Where do chatbots and voice assistants fit it into the conversation? And what does this mean for consumer privacy? Come learn, share and discuss!