The high street of the future

Retail undergoes continual transformation. Online, click ‘n’ collect, automation, staffless stores, facial recognition, social commerce, predictive personalisation, the shoppable universe, and so on. The business logic behind this is innovation is clear - margins come first. At the same time, there are other considerations too. Nobody wants our high streets to become desolate ghost towns. In addition, it is clear that consumers still relish the leisure activity of a day at the mall. This roundtable will discuss our latest research on what consumers want from retail. Using our latest research, we will look into the future of the retail experience and discuss the best of the coming tech-led retail invocations.