Are your service operations living up to your brand promise?

Here’s the new reality: building the most innovative product is no longer good enough to differentiate and stay ahead in today’s world. Customers expect to be delighted in every aspect of engagement with you in the entire customer journey, including ongoing support. If they are disappointed, they will go elsewhere. Better, faster, more efficient service is the key success factor to customer delight. Join this interactive SAP Customer Experience session that focuses on this new reality of customer service.