Conversational AI: The future of voice tech for brands

Voice technology is becoming essential to the way we live our lives. Intelligent assistants are on the rise, and becoming increasingly well integrated in the products we already love, like our smartphones and smart home speakers. They offer a new way for consumers to interact with their favourite services, and for businesses to communicate with their customers. So how will these conversational experiences affect the way customers shop, or use social media? How will they add value to their lives? Consumers have high expectations from the brands and companies they choose to interact with — and this sentiment will only keep growing.