Helping people make better financial decisions: The relevancy challenge in retail banking, FinTechs, and challengers
Globally, digital disruption is having a dramatic impact on retail banking. From Challenger Banks to FinTechs, traditional incumbents are under increasing pressure to innovate and transform as new challenges emerge from digital platforms on a global scale. At the same time, new entrants are reaching stages of maturity where the expectations of their investors is driving them to demonstrate profitability with many of them now looking to partner with the financial institutions they were only few years ago ready to radically disrupt. Add in the evolving regulatory agenda here in Europe and globally, you find a complex environment to navigate but a marketplace with significant potential. But what does all of this mean mean for customers? Is it helping them find a home? Is it making it easier for them to manage their debt? Is it helping them save more money or plan for retirement more confidently? Our financial lives are becoming more complex, and more digital everyday, with sustained low-interest rates, an erosion of confidence in financial services post-crisis, rising housing costs in mature markets, a shift from direct benefit to direct contribution pensions, and the emergence of mobile banking as the primary digital channel. How do we ensure we are helping people make better financial choices in this new normal and how do design services that help them meet their complex financial goals? During this session I will explore these issues and offer a perspective on how Challenger Banks, FinTech and Incumbent Financial Institutions can build a culture of co-creation and design digital services that are both relevant to peoples financial lives and profitable.
Who is this event for?
Financial Service Executives, Innovators, Service Designers, FinTechs, VC's, Developers